Privacy Notice
Privacy Policy
Glamocani-Laktasi, trading as glamocani-laktasi (“we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.
1. Who we are
We are an online business registered in Republika Srpska, Bosnia and Herzegovina. Our registered address is: Put Srpskih branilaca bb, 78000 Zalužani, Bosnia and Herzegovina.
For contact details, please refer to the Contact Us page on our website.
2. How we collect personal data
We collect personal data when you:
- register or create an account on our website;
- place an order for products or services;
- contact us via email, telephone, contact forms, or other communication channels;
- subscribe to notifications or customer communications;
- browse or interact with our website (via cookies or similar technologies).
3. What personal data we collect
Depending on your interaction with us, we may collect the following data:
- name and surname;
- billing and delivery address;
- email address and telephone number;
- order and transaction details;
- IP address, browser type, and usage data.
4. Legal basis for processing
We process your personal data on the following legal bases:
- performance of a contract (order processing and delivery);
- legal obligations (accounting, tax, and regulatory requirements);
- legitimate interests (customer support, fraud prevention, service improvement);
- your consent, where applicable (marketing communications).
5. How we use your information
We use your personal data to:
- process and deliver orders;
- provide customer support;
- communicate important information related to your purchases;
- improve our website, products, and services;
- comply with legal and regulatory obligations.
6. Marketing communications
We may contact you with information about our products or services only where permitted by law or with your consent. You may withdraw your consent at any time by contacting us or using the unsubscribe option provided in our communications.
7. Sharing your information
We do not sell or rent your personal data to third parties. Your data may be shared only with trusted service providers (such as payment processors, hosting providers, and delivery services) strictly for the purpose of fulfilling our contractual and legal obligations.
8. Cookies and tracking technologies
We use cookies and similar technologies to ensure the proper functioning of our website, analyse traffic, and improve user experience. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
9. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
10. Your rights under GDPR
You have the right to:
- access your personal data;
- request correction of inaccurate data;
- request deletion of your data (“right to be forgotten”);
- restrict or object to data processing;
- data portability;
- withdraw consent at any time.
To exercise your rights, please contact us using the details provided on our website.
11. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. However, no internet transmission is entirely secure, and data is transmitted at your own risk.
12. Transfers outside the EU
Your personal data may be processed outside the European Union. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
13. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and will take effect immediately upon publication.
Thank you for trusting Glamocani-Laktasi.
